EcholoN ITSM Software supports managing service processes and service activities effectively, as well as responding to inquiries in a personalized and professional manner. It is flexible in process customization. EcholoN provides a comprehensive yet simple solution and overview of the IT processes and infrastructure that helps the organizations to transparently present and control costs. It supports to create transparency about open tasks and business processes. EcholoN ITSM can serve your required functions and processes including helpdesk, service desk, incident management, asset management, etc. from the standard or individually and update secure to your company specific requirements from simple mask customization to the complex process workflow.
- EcholoN ITSM software is a simple procedure model that provides all the necessary functions and processes right from simple ticketing with simple ticket entry to help desk with knowledge database, service desk with the standard processes to the holistic service management suite.
- EcholoN software is easy, powerful and very flexible platform. It has a hybrid operating model – On Premise and Cloud based or SaaS and Managed Service. On Premise offers full control of your system and operate your service management solution completely in-house.
- Cloud based model allows you to prefer a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud. Managed Service is an individual standard software designed to suit Enterprise Service Management. It allows you to choose a worry-free package and focus on your processes.
- EcholoN ITSM provides all processes right from ticketing to helpdesk with knowledge database and service desk according to ITIL to holistic service management. The customers receive a comprehensive overview of their IT processes and infrastructure and are able to display and control costs transparently. EcholoN pricing plans are available only upon request.
IT Service Management (ITSM) is the process of implementing, managing and providing IT services. This is a process-based practice intended to align the delivery of IT services with needs of the business. ITSM will benefit the business in several ways and its main focus is to deliver satisfactory service to the end user customer. It is a collection of IT management processes that enables the organization to design, deliver, support, and manage IT services. ITSM focuses on the delivery of end-to-end services using best practice process models. IT Service Management help your organization to adjust IT services with business needs while providing value to your customers and employees.
Other vendors of ITSM Software include – Bmc Software Inc, iSupport Software, AXIOS SYSTEMS, OMNINET, Ayehu Software Technologies, Motadata, Zendesk, Teamdynamix, Panopta, Octopus-ITSM.com, Basis Information Technology, ITarian, Vision Helpdesk, Sevone Inc, EasyAccess Business Solutions, Bigpanda, Pantheon, Halp, Desk Manager, Ivanti, Onsolve, Alemba, Freshworks, ManageEngine and Onpage.