Today, major organizations are investing heavily in upcoming digital technology with an aim to prepare for future growth and competition. Managed services and professional services help outsource IT processes in order to help businesses evolve and modernize by leveraging new technologies like big data, cloud, and AI.
Businesses seek to adopt IT solutions that suit their needs according to their technical requirements and business environment. Challenges faced by business owners include high costs, heavy dependence on technology, employee training, and adoption of new systems. Designing, implementing, managing, and supporting IT services is often a burden on organizations.
If an organization has some technical expertise under its belt and is comfortably handling day-to-day technical issues, then it might not have a use case for all components of managed services. Such an organization could contract with a technical expert to scale up its business processes with new technology. In such an instance, professional services are right for the business.
Outsourcing IT requirements gives users access to the expertise that is currently lacking in their business. The advantages of IT outsourcing include access to invaluable IT experience, reduced costs & risks, and saving time by freeing up employees for higher-value work. Hence, if a business decides that it has a use case for outsourcing its IT processes, the next question would be whether it prefers professional services or managed services.
Professional IT services help overcome the challenges faced by businesses during dedicated projects, such as the deployment of new hardware or cloud migration. These services offer comprehensive project support that can extend from planning and strategy through to design, implementation, adoption, and training. Professional services provide ongoing support in the form of quick help for specific problems, such as strategic planning for future growth.
As businesses continue to expand, an intense effort is necessary to manage their electronically-stored information (ESI) and physical documents in order to preserve, collect, and review official business records. At such times, in-house teams may have access to limited resources, staff, and technology, and professional IT services can be leveraged as a short-term fix to complete such a project.
Professional services provide businesses with the consultation, solutions, and support that they need for a specific project. These services offer expert help for existing or future IT projects; provide one-time IT services such as audio/visual, cloud migration, cybersecurity strategy, and network cabling; and offer external support for internal IT departments when highly technical projects are being worked on.
Managed IT services help businesses streamline their day-to-day operations and meet their IT requirements. These services provide businesses with technology that works today, tomorrow, and beyond. Managed services provide optimum IT solutions that help enterprises achieve their business goals. Key managed services include remote IT support, vendor management, onboarding, and proactive network monitoring. Managed service vendors provide clients with a dedicated team of technical experts who have an intimate understanding of various IT setups. These services are provided in the form of an ongoing support package created to suit the IT needs of an organization.
Contract-based managed services provide users with a complete portfolio of solutions from security & helpdesk support to data protection & recovery, all from a single vendor and for a flat, recurring cost. Managed services charge a fixed price for a predetermined period of time—as short as six months or as long as three years. In return, they provide routine maintenance, upgrades, and updates for hardware and software and help the business to select the right level of service through dedicated helpdesk support and IT consulting. If an organization is seeking a long-term and continuous solution with an aim to streamline IT operations, then managed services might be a beneficial option.